June 7th, 2010 
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Firebox X10E with 1-YEAR Live
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| List Price: | $528.99 |
| Price: | $355.49 & eligible for FREE Super Saver Shipping on orders over $25. Details |
Availability: Usually ships in 24 hours
Ships from and sold by Amazon.com
16 new or used available from $100.00
Average customer review: 
Product Description
Firebox X10e with 1-Year LiveSecurity combines a powerful firewall and VPN endpoint security appliance with expert guidance and support. The X10e provides small businesses with true zero day protection and advanced networking capabilities to maximize network configurability. LiveSecurity offers high-value support services including hardware warranty, technical support, software updates, and threat alerts.
Product Details
- Brand: WatchGuard
- Model: WG50010-1
- Format: CD
- Number of items: 1
- Dimensions: 3.60″ h x 10.70″ w x 13.60″ l, 1.76 pounds
Features
- Sold Individually
Customer Reviews
Don’t buy WatchGuard – of any kind.
I used to install these things. They are nothing more than a Linksys or NetGear on steroids with one exception. Linksys and NetGear work. Watchguard products are some of the twitchiest network devices available. If you want a real firewall, go for a Cisco ASA or Juniper or Al’s Bait Shop & Firewalls…….
Atrocious Customer Service
This product works well until it doesn’t and then frankly you might as well throw it away as the customer support is appalling!
I had my Firebox for two months until it just stopped working. Getting hold of customer support was easy enough unfortunately, it’s only available Monday through Friday 6am – 6pm depending on your time zone. Therefore, bottom line if you are a normal working Joe and leave your house early or get home at a normal time of day, you are frankly screwed!
Just to rub salt into the wound when the problem started I did take off early from the office and called them just after 5pm. After the customary 30 minutes on hold I got through to a tech and we started a few tests. Unfortunately, then we hit 6pm and I was offered the option of paying $150 for “out of hours support” or resuming the conversation within their 6am-6pm coverage. Frankly, I was so disgusted that I gave up and bought a $40 replacement router. However, a few weeks later I actually had a day off so feeling masochistic I thought I’d try and fix the firebox, which after all had cost me $400. Anyway, guess what? Yes, my coverage had expired!
So the moral of the story is that I’m sure this is perfectly adequate router. However, unless you work part time or enjoy the luxury of having our own technicians who can spend their day on the phone with their support don’t waste your cash! Just buy the $40 router and throw it away when it breaks.
PS Just by way of contrast I have a two year Panasonic IP camera that just failed. Their support is available 9am to 9pm and it was still covered by the warranty!
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